VoopLV - Privacy Policy#
Last Updated: 16.10.2025 (DD/MM/YYYY)
Introduction & Scope#
This Privacy Policy explains how VoopLV (“we,” “us,” or “our”) collects, processes, stores, and protects your personal data when you use our websites, platforms, and services.
We are committed to processing personal data transparently, securely, and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
This policy applies to all data collected online through our services and does not apply to offline data collection.
Data We Collect#
We collect and process only the data necessary to provide, secure, and improve our services.
Account & Identification Data#
Username
Email address
Birth date
Account activity timestamps
Technical Data#
IP address (note: VPN IPs are treated as non-personal)
Browser and device information
Cookie identifiers and session tokens
Server log information
Usage Data#
Forum activity (posts, comments, interactions)
In-service actions (e.g., Minecraft server actions, download activity, automation logs)
Support and commission history
Evidence Data (Terms of Service Violations)#
Proof of misconduct submitted through official reporting channels
Relevant metadata (e.g., timestamp, IP logs)
Communication records related to the case
Purpose of Processing#
We process personal data for the following purposes:
Account management: Registering users, authentication, and maintaining account access.
Service delivery: Enabling core platform functionality (forums, commissions, support).
Security & compliance: Detecting and responding to ToS violations, abuse, or fraudulent activity.
Service improvement: Enhancing site performance, features, and user experience.
Communication: Sending notifications, responding to inquiries, and managing support requests.
Legal & regulatory obligations: Retaining data required by law or legitimate interests.
Legal Basis for Processing#
Our legal bases under GDPR (Article 6) include:
Consent (Art. 6(1)(a)): When you voluntarily provide personal data or accept cookies.
Contract (Art. 6(1)(b)): To provide services you request.
Legal obligation (Art. 6(1)(c)): To comply with legal or regulatory requirements.
Legitimate interest (Art. 6(1)(f)): For security, fraud prevention, and service improvement.
Data Retention#
We retain personal data only for as long as necessary for the purposes stated above.
Data Type |
Retention Period |
|---|---|
Server logs (IP addresses) |
Up to 90 days |
Account data |
While account is active or as legally required |
IPs linked to accounts/posts |
Up to 5 years |
Commission/payment records |
Up to 5 years (for accounting/legal reasons) |
Evidence data (ToS violations) |
Duration of investigation + up to 2 years |
After the retention period, data will be securely deleted or anonymized.
Data Disclosure#
We do not sell or trade your personal data.
We may share limited data with trusted third parties that support our services, under strict confidentiality agreements:
Service / Vendor |
Purpose |
Policy Link |
|---|---|---|
PayPal |
Payment processing |
|
Google (reCAPTCHA, Analytics) |
Security & analytics |
|
Discord |
Communication platform |
|
Contabo |
Hosting provider |
|
Jenkins |
Internal automation |
Private instance |
MediaWiki |
Wiki hosting on our infrastructure |
Internal instance |
Sonatype Nexus |
Repository service |
|
Minecraft (Mojang/Microsoft) |
Game server platform |
|
Microsoft Tenant |
Identity and collaboration services |
|
Keycloak |
Authentication and access management |
|
Authentik |
Authentication and access management |
We may also disclose data:
When required by law or legal process.
To protect our rights, property, or safety.
To cooperate with law enforcement.
Security Measures#
We apply appropriate technical and organizational measures to protect your data:
TLS/SSL encryption
Access control and audit logging
Limited access to personal data based on role and need
Secure evidence handling and reporting workflows
Regular security reviews and server hardening
User Rights under GDPR#
You have the following rights regarding your personal data:
Access – Obtain a copy of your data.
Rectification – Correct inaccurate or incomplete data.
Erasure – Request deletion of your data.
Restriction – Limit how we process your data.
Portability – Receive your data in a structured format.
Objection – Object to certain processing activities.
Withdraw consent – If processing is based on consent.
Requests can be made by contacting us at privacy@vooplv.net.
Account Deletion & 7-Day Security Lock#
When a user requests account deletion or permanent disabling:
The account will be temporarily disabled for 7 calendar days before permanent removal.
This cooldown period allows for identity verification, security review, and prevention of unauthorized deletion.
After 7 days, all personal data that can legally be deleted will be erased or anonymized.
Certain technical or legal data may be retained as outlined in the Data Retention section.
Third-Party Links#
Our services may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.
International Data Transfers#
If your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Policy Updates#
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. We will notify users of significant changes via the platform or email.
Contact Information#
If you have any questions, concerns, or requests regarding your personal data:
VoopLV – Data Protection Email: privacy@voop.lv
If you are in the EU, you also have the right to lodge a complaint with your local supervisory authority.